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- Enrolments Open for 2025 – Enquire now!
Course Overview
As a Community Services Case Manager or Case Worker, you’ll play a vital role in assessing the needs and concerns of individuals and groups and coordinating help and support for them to thrive.
The CHC52021 Diploma of Community Services (Case Management) is a specialised field within Community Services designed to prepare you for leadership roles in coordinating complex cases involving multiple clients who require immediate support.
Throughout the course, industry expert trainers will equip you to enhance your communication skills to advocate effectively for clients, respond to crises, apply counselling techniques, respond appropriately to domestic and family violence, work with culturally diverse groups, implement case management and community development strategies, and understand the impact of sociological factors on clients.
With a projected job growth of 25.2% over the next five years, now is the perfect time to pursue a career in this dynamic and rewarding field.
Who's It For?
The Diploma of Community Services (Case Management) is a specialised course focusing on the Case Management stream. It is ideal for individuals already working in the community services sector who want to upskill and transition into leadership or expert roles.
This course is also perfect for those passionate about pursuing a rewarding career in community services, particularly in supporting individuals through tailored case management approaches.
If you have a genuine passion for helping people overcome challenges and achieving meaningful outcomes, this diploma is for you.
Job Outcomes
Potential career outcomes could include:
- Community Services Case Manager or Case Worker
- Case Coordinator (Community Services)
- Case Management Supervisor
- Community Care Manager
- Community Program Coordinator
- Child Welfare Officer
- Early Intervention Worker
- Residential Carer (Child Protection)
- Housing Manager
- Family Services Coordinator
What You'll Learn
In the CHC52021 Diploma of Community Services (Case Management), you’ll gain valuable knowledge and hands-on skills to become an effective case manager in the community services sector. Key learning areas include:
- Person-Centred Practice: Acquire the skills to offer personalised support that empowers individuals to make informed decisions and take control of their paths.
- Community Engagement and Development: Learn how to foster partnerships and create lasting solutions that address the community’s needs effectively.
- Coordinating and Managing Complex Cases: Develop the expertise to navigate complex situations, collaborate with others, and implement effective case management strategies.
- Self-Reflection and Ethical Practice: Build self-assessment abilities and cultivate an ethical foundation to maintain accountability and professionalism in your practice.
Curious about all the units in this course? Get a free course guide today which includes unit modules and much more!
Recognition
Study Method
- OnlineOnline delivery - online course content with the exception of assessments and work placement
- BlendedBlended delivery - both online course content and partial face to face requirements
- In-classIn class delivery - predominately face to face course content conducted at a specific location
- VirtualVirtual Delivery - Live and interactive classroom-style learning conducted completely online
Duration Study Load
- 12 months full-time
Delivery
- Online delivery with access to Academic Assistance Team (AAT) and Student Support team
- Practical assessments and simulated practicals conducted via video conferencing
Entry Requirements
Prior to being enrolled into the VSL eligible course, TrainSmart Australia must reasonably believe that the applicant is academically suited and displays competence for the course requirements including meeting any of the set entry requirements. This is determined by either:
- The student providing TrainSmart Australia with a copy of an Australian year 12 certificate of education; or,
- The student providing TrainSmart Australia with a copy of a Certificate IV qualification (or above) that was delivered as a part of the AQF (Australian Qualification Framework), that can be verified by the issuing organisation or the USI (unique student identifier) transcript or,
- The student completing the Core Skills Profile for Adults online assessment passing at or above Exit Level 3 in the Australian Core Skills Framework in both reading and numeracy. TrainSmart Australia must also reasonably believe that the student displays that competence.
If you are unable to provide either of these, you will need to complete a free Online Reading, Writing and Numeracy test to gain entry into our course.
Please note, we are unable to enrol international students at this time.
Course Features
LearnSmart – Access all course materials and assessments anytime, anywhere through LearnSmart, our online learning management system.
Simulated Practical – Engage in Simulated Practicals to demonstrate practical counselling skills in a safe environment. Complete your practical assessments at your own pace through our online booking service.
Tailored Support – You will receive comprehensive support from the start of your course to completion. Our Academic Assistance Team, including expert trainers, IT support, student services, and administrative assistance, will help you succeed throughout your studies
Work Placement
- This course requires 200 hours of practical work experience
- Our Work Placement Coordinator Team is available to support you in securing placement opportunities
Recognition Of Prior Learning
- Students are eligible to apply for RPL, which will be conducted with a trainer through a series of interviews and document collation
Assessment
- Knowledge-based assessments
- Case studies
- Practical assessments (role-plays, presentations)
Testimonials
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"The Work Placement experience was inspiring and humbling, allowing me to practice the skills I acquired, particularly in assessing co-existing needs during intake interviews."Nora DDiploma of Community Services (Case Management)
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"I gained a deep understanding of community service issues, including communication in complex situations, case planning, safety strategies, and cultural diverse interactions, which I now apply daily to support individuals."Kayla S
Pathways
The diploma qualification can lead you to undertake:
- Bachelor of Social Work
TrainSmart Australia has a number of standing agreements in place with universities across Australia that guarantee student entry and credit transfers into a bachelor’s degree and further studies.
Expected Salary
The average annual salary for Case Manager jobs in Australia ranges from $85,000 to $95,000*
*The projected values are for informational purposes only and are subject to change based on industry demand and growth.
Subjects
About TrainSmart Australia
TrainSmart Australia has been a leading education provider and delivering nationally accredited courses since 2005. Our modern approach to learning can be tailored to suit you, and our strong industry connections give you everything you need to build a successful career.
Whether you're looking to enhance your skills or embark on a new career path, our courses equip you with practical and professional expertise. Through our dedicated trainer support, we ensure you become a subject matter expert, ready to confidently enter the workforce.
SMR Learning Services Pty Ltd t/a TrainSmart Australia, New Horizons Learning Centre (Perth) (RTO #51771) RTO code: 51771
