- This is NOT a FREE TAFE course, government funding is NOT available. Payment plan options are available.
- Only Australian Citizens and Residents can apply for this course. Limited visa holders can be accepted pending a VEVO check. This provider is not CRICOS registered and cannot accept Subclass 500 visa holders.
Course Overview
Launch your business admin career with a nationally recognised qualification
The BSB30120 Certificate III in Business (Customer Engagement) equips you with the knowledge and skills to succeed in any role where putting the customer first is essential. This customer engagement and the business course could lead you to a rewarding career as a customer service representative, call centre operator, information services officer, or administration officer.
Who's It For?
- Already working in a business setting? Step up into a customer-focused role where your day-to-day work will brighten people’s days and help them solve their problems
- Looking to kick-start your career? With a nationally recognised qualification, you can confidently apply for customer engagement roles
- Want a career change? Pivot into an industry with strong stability and constant demand for employees
Job Outcomes
Potential career outcomes could include:
- Administration officer
- Call centre operator
- Telemarketer
- Customer service representative
- Information services officer
What You'll Learn
- Deliver exceptional service to customers.
- Evaluate and improve customer service for yourself and your team.
- Develop positive business relationships.
- Handle customer complaints.
- Support your organisation in marketing and promoting its offerings.
Recognition
Study Method
- OnlineOnline delivery - online course content with the exception of assessments and work placement
- BlendedBlended delivery - both online course content and partial face to face requirements
- In-classIn class delivery - predominately face to face course content conducted at a specific location
- VirtualVirtual Delivery - Live and interactive classroom-style learning conducted completely online
Duration Study Load
- Up to 12 months
- Submit 1 unit of competency every 2.5 weeks to graduate in 12 months
Entry Requirements
- There are no entry requirements for this qualification
Course Features
Flexible Online Study
Our online courses allow you to study whenever and wherever suits you
Dedicated Student Support
Our friendly and experienced Support Officers, Assessors and Technical Advisors will be there for you from enrolment to graduation
Industry-relevant Courses
Course material is developed in consultation with business experts to equip you with the job-ready skills and up-to-date knowledge to achieve your career goals
Assessment
The table below mentions assessments that may be available throughout this qualification:
Knowledge questions
Students are presented with short-answer questions relative to what they have learnt within the unit
Project
Students are presented with a project relative to what they have learnt within the unit, leading to an in-depth exploration of a topic or field
Case study
Students are given a scenario and asked to respond as the circumstances change. The assessor looks at how the student effectively manages a range of situations and applies their knowledge to each one
Quiz
Quizzes may include multiple-choice, matching, and true/ false questions. They are designed to test the students’ knowledge of a particular topic or subject
Assignment
Students are presented with an assignment relative to what they have learnt within the unit. The tasks are designed to simulate real-life situations and scenarios within the industry
Subjects
About Foundation Education
Foundation Education provides students with access to quality vocational education alongside their sister brand, the Australian Institute of Personal Trainers (AIPT), and a robust network of industry partners all around Australia.
With courses designed by industry experts, students gain the knowledge and experience to graduate with job-ready skills that employers seek. Plus, students can learn at their own pace and place through flexible online study.
Offering a wide range of Certificate and Diploma-level courses across Early Childhood Education and Care, Education Support, Allied Health, Dental Assisting, Health Services and more, Foundation Education has a vocational study option to take you where you want to go.
The Foundation Education difference means:
- Flexible Online Study – Students can complete the theoretical component of courses online at their own pace.
- Industry Relevant Courses – Course material is developed in consultation with industry experts to provide students with the comprehensive skills and knowledge required to graduate job-ready.
- Dedicated Student Support – Our industry-experienced Technical Advisors, Assessors and Support Officers can support students from enrolment through to graduation.
- National Recognised Training - Every Certificate and Diploma offered is nationally recognised and accredited, meeting established industry needs and national quality assurance requirements.
Foundation Education is a Registered Training Organisation (RTO #22557)
